Refund policy

Please find below an overview of our most frequently asked questions regarding the return policy with the answer. Is your question not in below list? Feel free to contact us at contact@funybox.com

How do I place a return or exchange?

We're sorry you didn't love the item you purchased from funybox, please reach out to contact@funybox.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry funybox packages don’t include return slips. Just reach out to contact@funybox.com and we’ll help you place your return or exchange.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to contact@funybox.com.

Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

How long does it take to process a return?

How your PayPal payment was funded determines how your refund is returned:

• If your payment came from your card, it will be refunded to that card. Depending on your card issuer, it may take up to 30 days to complete a refund.
• If your payment came from your bank account, it will be refunded to that bank account.
• If your payment came from your PayPal balance, it will be refunded to your PayPal balance.
• If you paid part with your PayPal balance and the rest with your debit or credit card, we'll refund the amount paid by debit or credit card directly to the card, and the rest to the PayPal balance.
• If you paid part with your PayPal balance and the rest with your bank account, we'll refund the amount paid by bank account directly to that bank and the rest will return to the PayPal balance.
• If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@funybox.com and we’ll be sure to get you the right item you ordered!

What’s your return process if i’m not happy with the product?

 Yes within 30 days after receiving your package. Here are your packing instructions:

1. Securely pack the items in a box.
2. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
3. Use the address listed and affix the appropriate amount of postage.
4. Ship package from your nearest post office or shipping company of your choice.

If you did not receive a return label please send an e-mail to contact@funybox.com

 Please note! If you have received a faulty product, it is important that you send an e-mail to contact@funybox.com before returning your order.

 We will then be able to help you with the returns procedure and find an appropriate solution.

NOTE: If your order has not been purchased via www.funybox.com the return policy applied of the shop where you did purchase the product.